Locking Hill Surgery

THE STAFF
The Practice Manager
Our practice manager, Jenny Vallely, is responsible for the day-to-day smooth running of the practice. If there are any non-medical aspects of your care or our service that you would like to discuss, please contact her on 01453 764222.

Secretaries
We have three secretaries who are responsible, amongst many other duties, for processing all hospital referral letters and the administration of all insurance company medical reports, DSS, County Council reports, etc. If you have any queries regarding these matters, please telephone reception and ask to speak to them.

Receptionists
The reception staff are here to help you and are your link with the rest of the health care team. They have a difficult job to do with telephone calls, enquiries and requests coming from every direction, and we ask you to bear this in mind when you are waiting to be attended to at the desk or on the telephone. Any information that you give to the reception staff will always be treated in the strictest confidence as they are bound by the same rules of confidentiality as the doctors and nurses.

Practice Nurses
Our team of practice nurses run our treatment room. They are highly experienced and qualified practice nurses who work closely with the doctors and are trained to carry out an extensive range of procedures and tests.

Health Care Assistants
Our health care assistants support the practice nurses in the running of the treatment room and carry out dressings, blood pressure checks, well-man/woman checks, take blood samples and assists the doctors in minor surgery. They are available, by appointment, Monday to Friday.

District Nurses
The district nursing team attached to the practice provide home nursing services to patients who are housebound. They are Registered General Nurses with an added year of specialised training in community nursing. Each patient's needs are assessed and the care/treatment is planned accordingly. You may contact the team by telephoning 01453 768112, Monday to Friday 8.30am - 4.30pm.

Health Visitors
There are two health visitors based at the surgery. They are Registered General Nurses with an added year of specialised training in family health and they are concerned with the promotion of health, particularly for the under fives and their families but also the wider community. They are involved in our child health-screening programme. A nursery nurse completes the team and she carries out development checks and supports the health visitors. All can be contacted, Monday to Friday 9.00am - 5.00pm, on 01453 562148.

Community Midwives
Our midwives share with your doctor both your antenatal and postnatal care. They are there to help expectant mothers with all aspects of health care during pregnancy and to look after mother and baby in the early postnatal period. The midwives are available by appointment; please enquire at reception.

Patient Confidentiality
We provide a confidential service to all our patients, including those under 16 years of age. You can be sure that anything you discuss with any member of the team (medical and administrative staff) will stay confidential no matter how old you are.

TRAINING

GP Registrars
As a training practice we often have a GP Registrar working with us. He/she will be a fully qualified doctor who is undertaking final experience before becoming a general practitioner.

Trainee Health Care Professionals
Occasionally we have medical students or student nurses who sit in with the doctor. You will be informed if this occurs; if you would prefer them not to be present please let the receptionist know.