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Comments & Complaints

Comments and Complaints

We welcome comments, suggestions, observations as well as concerns as this feedback helps us to provide the best possible service to you. We encourage you to give us feedback whenever you feel prompted to do so. You way want to share some praise, or feel that we could have managed your care differently.  We would always like to feel that we can resolve any concerns promptly and informally.  This may not always be the case and if you wish to make a formal complaint, please either telephone, email  or write to Jenny Vallely, practice manager. Please click here for a leaflet with more details.

We endeavor, wherever possible, to resolve patient complaints at practice level but you still have the right to address your complaint to the The Parliamentary and Health Service Ombudsman for England:

Millbank Tower,
SW1P 4Q. 
Helpline : 0345 015 403,
Website :,
e-mail :

Patient Advice and Liaison Service (PALS)

Concerned but don’t want to complain? Have a problem, but don’t know who to talk to? Worried but not sure what to do? Need information, but don’t know who to ask?

The Patient Advice and Liaison Service (PALS) can help. Whether you are a patient or a Carer let us help to make it easier. PALS is a confidential service that provides information advice and support for patients, families and carers. PALS seek to promote the importance of listening to patient enquiries and concerns. To support this, the PALS team work closely with staff who have direct contact with patients, their families and carers, providing help and information regarding enquiries or concerns raised by those receiving care or treatment.

  • For further enquiries call PALS on Freephone 0800 0151 548 or land-line 01452 566698. The phone lines have an answering service so messages can be left at any time and will be responded to on the next working day.
  • Patient Advice & Liaison Service (PALS)
    NHS Gloucestershire Clinical Commissioning Group
    Sanger House
    5220 Valiant Court
    Gloucester Business Park
    GL3 4FE
  • Email


We constantly explore ways in which we can improve our service and from time to time will be asking for your opinions and suggestions regarding specific topics. This will be in the form of a short questionnaire. If, in the meantime, you wish to express your views, please write to Jenny Vallely, practice manager.


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Anja Oelbracht